Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at arriolaangielina8@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at arriolaangielina8@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at arriolaangielina8@gmail.com.
We want you to be happy with your purchase. If something isn’t right, here’s how returns and refunds work at The Lina Haus Boutique.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition you received it
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The item must be in its original packaging
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You must provide proof of purchase (order number or receipt)
Certain items cannot be returned, including:
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Gift cards
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Downloadable or digital products
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Final sale or clearance items (if marked as such)
How to Start a Return
To start a return, contact us at arriolaangielina8@gmail.com with your order number and reason for return.
If your return is approved, we’ll provide instructions on how and where to send your item.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
Please inspect your order when you receive it. If your item is defective, damaged, or you received the wrong item, contact us within 7 days of delivery so we can make it right.
Refunds
Once we receive and inspect your return, we’ll notify you if your refund is approved or rejected.
If approved:
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Your refund will be issued to your original payment method
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Refunds are processed within 5–10 business days, depending on your bank or payment provider
Original shipping costs are non-refundable unless required by law.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original and place a new order.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company or payment provider
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If you’ve done all of this and still haven’t received your refund, contact us at arriolaangielina8@gmail.com
Consumer Rights
This policy does not affect your rights under applicable consumer protection laws. If local laws require a longer return period or different refund terms, those laws will apply.
Your Fashion One stop Shop,
The Lina Haus Boutique
